Admission Information

Welcome to Old Vineyard Behavioral Health Services. In order to make you or your loved one's stay here more comfortable, we have provided the following information to answer the most frequently asked questions. We want our patients to be well-informed participants in their treatment.

Residential Admissions/Referrals

Click here to download a packet for a referral to any of our residential units/programs

Family Involvement

Family Involvement is an essential part of treatment. With the patient's consent, a clinician will contact their family to provide treatment information and, when appropriate, arrange for family therapy.

Visitation and Phones

Visitation and phone times are during specific hours of the day. The patient handbook indicates all visitation and phone times. All visitors must sign in and check all packages at the reception desk and at the unit's nursing station.

Discharge Planning

Discharge Planning begins on the day of admission. At the time of discharge, the patient will be provided with information regarding outpatient services that best meets his or her needs.

Smoking

Smoking is not permitted inside the building. Adolescents are not permitted to smoke at any time.

Confidentiality

Confidentiality is an important right of all patients seeking treatment. Due to this matter, we cannot discuss any other person's treatment with you.  Therefore, a patient’s treatment will not be discussed with anyone not directly involved in their treatment.  Any individual not directly involved in the patient’s treatment will not be granted any information without the patient’s written consent.  All patients are given a confidential identification number that must be used by anyone wishing to contact that patient while in the hospital.

Safety

Safety of all patients, visitors and staff is of the utmost importance to us.  We ask that all contraband and valuables be sent home at the time of admission.  The hospital maintains a safe for valuables if they are unable to be sent home.  Upon admission, the unit staff will perform a thorough search of the patient and their belongings and secure any contraband that may be discovered.  Contraband consists of items such as: weapons, lighters, drugs, breakable items, cellular phones, laptop computers, beepers, products containing alcohol, sharps, and personal medications.

Insurance, Authorization and Billing

Insurance, Authorization and Billing will be explained by a consultant from the Business Office.  The Assessment and Referral Center will ensure that insurance benefits are verified by Patient Accounting and will pre-certify the hospital stay with the insurance company.  The hospital’s Case Management and Utilization Review Department will maintain contact with your insurance company for authorization of continued stays.  Please do not hesitate to speak with one of our staff concerning your insurance coverage.

Patients Rights and Hospital Ethics

Patient Rights and Hospital Ethics are of the utmost importance to us.  Every person who is admitted to Old Vineyard will receive a copy of the Patient Bill of Rights that outlines all of the patient’s rights while in the facility.  Patients have the right to be informed about treatment expectations, progress and outcomes.  It is our policy to fully disclose to the patient all outcomes of care, including adverse occurrences and outcomes that differ significantly from expectations. 

Patients that do not agree with their treatment plan or feel that their patient rights have been violated may utilize the hospital’s grievance procedure.  The Patient Advocate will be notified and will meet with the patient regarding their complaint.  In the event that the Patient Advocate cannot resolve their concern, it will be reviewed by hospital administration. 

Old Vineyard Youth Services operates by an Organizational Code of Ethics, which addresses treatment of patients, clinical decision-making, marketing and billing practices.  The hospital has a standing Ethics Committee that meets regularly to discuss any ethical concerns.

It is our vision here at Old Vineyard Behavioral Health Services to be a nationally recognized behavioral health leader, providing quality care and treatment of individuals with specialized needs in a clean and orderly environment. 

We realize this vision through our commitment to the following principals:

Service Excellence – We will provide timely, professional, effective and efficient service to all of our customer groups.

Measurable, Continuous Improvement – We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services and measure our progress.

Employee Development – We understand that the professionalism and drive of our people are the most important factors in the quality of service Old Vineyard provides.  We will hire talented people, build on their skills through training and experience and provide opportunities for personal and professional growth.

Ethical & Fair Treatment For All – We are committed to forming relationships of fairness and trust with our patients, physicians, purchasers of our services and our employees.

Teamwork – We will work together to provide continuously improving customer service.  This team approach will supersede traditional departmental organization and create a true customer focus.  Employees of all levels will participate in the decision-making process.

Compassion – We will never lose site that we provide care and comfort to people in need.  The patients and families that rely on us are fellow human beings, and they will receive respectful and dignified treatment from all of our employees at all times.

Innovative Service Delivery – We will invest in the development of new and better ways of delivering our services.