Below are some frequently asked questions regarding Old Vineyard Behavioral Health Services. If you require additional information or have other questions, please call (336) 794-3550 and a staff member will be happy to assist you.
At Old Vineyard, we consider family involvement to be an essential part of treatment. With the patient’s consent, a clinician will contact their family with treatment information and updates and, when appropriate, will schedule family therapy sessions.
Visitation and phone times are during specific hours of the day. The patient handbook indicates all visitation and phone times. All visitors must sign in and check all packages at the reception desk and at the unit’s nursing station. Please call the reception office at (336) 794-3550 for specific times and hours of operation.
Assessments are performed at Old Vineyard Behavioral Health free of charge.
We strongly encourage those in need to call and schedule an appointment.
A consultant from the business office will explain insurance, authorization and billing and the Assessment and Referral Center will ensure that insurance benefits are verified and will pre-certify the hospital stay with your insurance company. Contact with your insurance company to ensure coverage will be maintained throughout your stay at Old Vineyard. Please see below for a list of accepted insurance.
Insurance Accepted at Old Vineyard:
- Blue Cross Blue Shield
- United Behavioral Health (UHC)
- Medicaid (For adolescents and adults ages 18-21)
- NC Healthchoice
The length of an inpatient stay depends upon individual treatment needs. Old Vineyard will provide care for the length of time deemed appropriate and necessary to ensure that patients will depart from the facility and lead a successful and healthy life within the community.
- Three changes of clothing (washers and dryers are available; no strings on any of the clothing)
- Basic toiletries/grooming aids
- Cordless electric razors
- Cordless electric toothbrushes
- Feminine hygiene products
- Glasses, contacts, contact solutions, hearing aids and batteries
- Slip on shoes and socks
- One set of warm outerwear
- Appropriate sleep wear and under garments
- Books, magazines, journals as approved by therapist
- Calling cards and prepaid phone cards
- Lip balm
- Flowers with the patient name and ID# in plastic vase
Old Vineyard does not currently allow patients to smoke during their stay in inpatient units. Physicians at Old Vineyard can assist patients by ordering smoking cessation assistance such as a nicotine patch or inhaler.
Discharge planning for patients begins on the day of admission. Upon release, Old Vineyard will provide each patient with information regarding helpful outpatient services to meet his or her needs.